Privacy Policy

Effective Date: 03/05/2025

This Privacy Policy applies to Our Fit Hub’s website at www.ourfithub.co.uk, all related subdomains and services – including Our Fit Hub Benalmádena in Spain – as well as our mobile platforms, downloadable software, and any communication with us by email, phone, or messaging apps (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy.

Who We Are

Our Fit Hub Benalmádena is operated by Our Fit Hub - Benalmádena, a company registered in Spain

For all GDPR matters, we can be contacted at admin@ourfithub.co.uk. Our registered UK and Spanish teams work together to ensure your privacy is protected across borders.

What Information We Collect

🔹 Personal Data You Provide

We may collect your:

Full name
Email address
Phone number
Address
Payment details (via secure third-party processors like Stripe)
Health/fitness information (if voluntarily provided for coaching purposes)

🔹 Automatically Collected Data

When you use the Service, we may collect:

IP address, browser, device type
Pages visited, time spent, interactions
Referral source
Cookie and tracking data (see our Cookie Policy)

🔹 From Third Parties

We may receive data from:

Integrated Services (e.g. Facebook, Google, Stripe)
Advertising or analytics providers (e.g. Meta, Google Analytics)

Why We Collect It – GDPR Legal Basis

We collect and use your data based on:

Consent – for marketing and email updates
Contract performance – when you join a programme
Legal obligation – e.g. tax record-keeping
Legitimate interests – e.g. improving our services

How We Use Your Data

To provide coaching and fitness services
To manage payments and bookings
To send essential communications
To share promotions or updates (opt-out anytime)
To improve user experience via analytics

Who We Share Data With

We may share limited data with:

Service providers (e.g. Stripe, hosting providers)
Advertising or email platforms (e.g. Meta, Google)
Government authorities if legally required
We do not sell or rent your personal data.

Cookies & Tracking

We use cookies and similar technologies to:

Improve site experience
Track analytics
Personalise ads

See our full Cookie Policy for more details.

Your Rights Under GDPR

You have the right to:
✅ Access your data
✅ Correct inaccuracies
✅ Request deletion
✅ Withdraw consent
✅ Object to processing
✅ Request data portability

Contact admin@ourfithub.co.uk to exercise these rights.

International Transfers

Your data may be processed in the UK, Spain, or other secure locations within the EEA. We ensure all data transfers follow GDPR requirements.

Data Security

We take your data seriously. We use:

SSL encryption
ISO-certified cloud services
Access control systems

Despite our best efforts, no system is 100% secure. Please notify us of any suspected breach.

Children’s Privacy

Our services are not directed to anyone under 16. We do not knowingly collect data from minors.

Data Retention

We keep your data only as long as necessary for:

Delivering services
Legal obligations
Preventing fraud or misuse

Changes to This Policy

We may update this Policy. We’ll notify you via email or website when changes take effect. Latest version always available at www.ourfithub.co.uk/privacy.

Contact Us

📧 Email: admin@ourfithub.co.uk
🏢 UK: Our Fit Hub,4A Mansion House Street, Newbury, RG14 5ES
🏢 Spain: Av. De La Constitution, 25 Residential Almudena Blocke 2, Local 5, 29631